Just a rant
Ok so the holiday season is fast approaching. I like to take this chance to eduacate some people a bit. Last few seasons were incredibly tough on me. I have had customers cuss at me and one even take a swing at me. Any one who complains about long lines or long waits at the check outs should work for a season at Wal-mart or another large retail store. For those that don't here are a few things I would like you to realize.
1. Believe it or not we are not out to ruin your day and/or holiday. We are working as hard as we can to be sure you get what you want for a fair price. Please do not accuse our cashiers of deliberately double ringing something or of changing the prices. Yes accidents happen (GASP!! you mean we are human?!?!?!)We will be happy to fix the problem for you. (and happier to fix it if you are polite about it)
2. If there are long lines be patient. We are working as hard as we can to get you through the line so that you can continue your day. We do not close down registers for no reason. If there is one that is not open chances are that it is broken (and trust me we have called someone to fix it) or we plain do not have the manpower to put someone on it. And before you suggest hiring more people please stop and think. We have hired dozens (or in our stores case hundreds) of new employees for the season. However they do not all show up for their scheduled shifts. (I had a day not to long ago were 8 out of 30 people called or or just didn't show OUCH!!!!) At Wal-Mart look at the cashiers when it is really busy, anyone who is not in a blue vest is management. (ie a Red vest or no vest) I acctually had a day when we had Assistant Managers on the registers.
3. If you think the price an item is not ringing up correctly then POLITELY point it out when you notice it. By waiting until the purchase is complete you are delaying not only yourself but everyone behind you. Also think a second before you jump at the cashier. (Yes I actually witnessed this conversation.:
Customer: That movie didn't ring up the right price.
Cashier: I'm sorry. Which movie? (pulling four movies out of the bag.)
Customer: That one. (grabbing one of them and shaking it in the cashiers face)
Cashier: Ok this one rang up for 9.97 and what price did you see for it?
Customer: (grumbling and getting loud) You do this to me everytime. I don't know why I bother to shop here. There was a sign back there that said it was 14.97. I can't believe this.
At this point the cashier stood and blinked for a moment and I started to move toward her register. The cashier later told me she was trying to figure out if the lady understood what she had just done.
Me: Hi can I help you? (said to both the cashier and the customer.
Customer: This movie is 14.97 but this girl (said with a snarl) is trying to over charge me.
Me: (looking at the price slip the cashier had printed) I see that it rang up at 9.97.
Customer: Yes, but the sign said 14.97.
Me: Mame if you really want me to sell this to you for $5 more that what it is ringing up I am sure we can accommodate you. But wouldn't you rather save that five dollars?
The customer paid and left very angry at us and wrote to my store manager about how rude I was to her. Good news is that I had plenty of witnesses including a customer behind her who also wrote in about it telling how calm I stayed and how polite both the cashier and I had been in trying to get the customer to realize her mistake before pointing it out to her.
So just take a moment to think...Is this a mistake worth getting upset about?...Is it a mistake at all?
4. As long as I am on the topic of pricing...let me touch a bit on clearance prices. Just because it is on clearance here does not mean it will be at another store. And Wal-Mart does not price match itself. So if you saw it for $5 at Lynnwood but it is still the original $15 here then by all means go back to Lynnwood.
Also the clearance price tags are coded with the department # and a product code. If you bring me a $30 game from the toy department with a $5 clearance tag from infants on it you are not going to get it for $5. If you state that there is "a whole pile of them with that sticker on them" I will go back to verify it. (when this happened the other day I went back and there was a stack of the games with a large yellow sticker stating the $30 price. when I came back to the customer and explained that she got mad at me saying that I was accusing her of trying to steal the game. I explained that sometimes other people put the tags on things then realize that security is watching them and put it back with the sticker on it and innocent people like her pick it up. Personally I have to wonder about this particular woman because she had three or four items from different departments that had clearance stickers from the infants department on them.)
5. If you pick up something that doesn't have a upc (the bar code thingy) on it then this will slow down your check out experience. I have seen several of what I would call experienced shoppers who will bring up the item they want and the same item with a upc on it to ring up. This is great! It will speed up your checkout experiance, as well as that of those behind you, and get you a big smile from your cashier. Who by the way will be happy to see that the extra item gets back to where it belongs. which leads me to my next point.
6. If you decide that you do not want something then please do not just stick it on the shelves any where. give it to an associate or better yet to the cashier. The cashiers are trained in how to deal with it. It is very difficult to train steel shelves to do anything.
7. When handing money or checks to the cashier please be polite. Don't just throw it at them. If you don't want them handing you the money please say it politely. "Just put it there I will put it away in a minute" is ok. Remember that when we ask for your ID for a check or credit card we are not accusing you of anything we are trying to protect you from identity theft which is running rampid right now. Oh and for all of you married folk out there...Wal-Mart will not let you use your spouses credit card if your name is not on it. And just because some cashier in the past let you get away with it (and they prob. do not work there any more) does not mean you can still do it. Please if you are authorized to use the card get one in YOUR name. Don't make me call an Assistant Manager.
8. We do not barter and are not a swap meet. If you don't like the price of something, please do not put us in the very uncomfortable position of having to explain to you that the price marked is what we are charging you. I get people all the time at the jewelry counter that see something, say a watch marked $50, and offer a lower price. (ie: *pick out and look at a watch marked $50* "ok I'll take it" get to the register then say "I'll give you $40 for it"...or try on a ring and say, "that is to expensive how about you give it to me for half price") This is just plain tacky and puts us in an ackward position. We do not have the power to just sell things at what ever price we wanted. Trust me if we did, rude customers would be paying a LOT more.
Ok sorry about the long rant. If you made it this far then chances are you are not the kind of customer I am ranting about anyway.
mood:  depressed |